Frequently Asked Questions
Answers to all your questions about koww
From opening an account to bKash deposits, bonuses, and safe gaming — find everything you need to know right here.
koww is committed to providing a safe and transparent gaming experience for players in Bangladesh. On this FAQ page you will find answers to the most common questions about account registration, deposits and withdrawals via bKash and Nagad, the welcome bonus, cricket betting, slot games, and responsible gaming. If you do not find what you are looking for, our 24/7 live chat support is always ready to help.
Account and Registration
To open an account at koww, you need an active mobile number and a valid email address. Enter your name, date of birth, and a preferred password in the registration form. A valid ID (NID or passport) may be requested later to confirm your age. The full registration process takes just a few minutes.
No, koww's rules allow each player to operate only one account. Creating multiple accounts from the same device or IP address is prohibited and may result in account suspension. If you run into any issue, contact us directly via live chat.
Account verification is very important for security. KYC is typically required before your first withdrawal or when your activity exceeds a certain threshold. You can complete verification by uploading a photo of your national ID or passport. It keeps your account secure and ensures faster withdrawals.
Click the "Forgot Password?" option on the login page and enter your registered email or mobile number. You will receive a reset link or OTP. Once you set a new password, you can log in right away. If you have trouble, contact koww via live chat.
Yes, changing your mobile number is possible, but for security reasons it cannot be done directly as a self-service change. Our support team will assist you after verifying your identity. Submit this request through 24/7 live chat and provide the required information.
Deposits and Withdrawals
Deposits to koww via bKash are almost instant — your gaming balance is usually updated within a few seconds to 2 minutes. The minimum deposit amount is ৳300. If a transaction fails, check the bKash app first; if the issue persists, let us know via live chat.
Absolutely. Nagad is one of the most popular mobile banking services in Bangladesh and is fully supported at koww. Go to the cashier section, select Nagad, enter the amount and your Nagad number, then confirm with your OTP. The minimum deposit amount is ৳300.
Withdrawals at koww are generally processed within 15 minutes to 2 hours. If your account verification is complete, withdrawals are processed faster. The minimum withdrawal amount is ৳500. Bank transfers may take slightly longer depending on the bank's working hours.
koww generally does not charge any extra fees for deposits or withdrawals. However, mobile banking providers (bKash, Nagad, Rocket, Upay) may apply their own transaction charges. For bank transfers, the relevant bank's terms apply. Check the cashier section or ask via live chat for details.
Yes, both Rocket (Dutch-Bangla Mobile Banking) and Upay are supported payment methods at koww. Go to the cashier and choose your preferred method. The minimum deposit for all mobile banking methods is ৳300 and the minimum withdrawal is ৳500.
Go to the withdrawal section, select "Bank Transfer," and enter your bank name, account number, and branch name. Major Bangladeshi banks are supported, including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank. Make sure the account name matches the name on your koww profile.
Games and How to Play
To bet on Bangladesh Premier League (BPL) matches, log in to koww and go to the cricket section under sports betting. Both pre-match and live betting are available. Select a team, check the odds, enter your stake, and confirm. Betting involves wins and losses, so set your budget carefully.
RTP, or Return to Player, is a theoretical rate — for example, a 96% RTP means that for every ৳100 bet, an average of ৳96 is expected to be returned over the long term. It is not a guarantee of winning; every spin is completely independent and random. Always stay within your budget when playing slots.
Yes, koww is fully mobile-friendly. Slots, live casino, cricket betting, and fishing games can all be played easily from a mobile browser on both Android and iOS devices. No separate app download is needed — just open koww.cam in your mobile browser.
Yes, koww's live casino section features games from leading providers such as Evolution Gaming and Ezugi, streamed live directly from real studios. Real dealers, real tables — enjoy everything in HD video. An interactive chat feature is also available.
Yes, koww offers betting on major cricket events worldwide, including IPL, T20 World Cup, ICC tournaments, and Bangladesh Tigers international matches. Both pre-match and live options are available. Visit the cricket section to see the latest events of the season.
Bonuses and Promotions
When you make your first deposit at koww, you receive a 200% welcome bonus of up to ৳20,000. That means a ৳1,000 deposit adds a total of ৳3,000 to your account. The bonus is applied automatically; no separate code is needed. A 15x wagering requirement must be met before the bonus can be withdrawn.
A wagering requirement means you must wager 15 times the bonus amount before you can withdraw it. For example, if you receive a ৳5,000 bonus, you need to complete a total of ৳75,000 in bets. Bets can be placed on any eligible game. Track your progress in the bonus section of your account.
You can qualify for the koww VIP program automatically by playing actively. There are three tiers — Bronze (0.5% weekly cashback), Silver (1.0%), and Gold (1.5%). The more you play and the more consistently active you are, the faster you move up. Visit the koww promotions section for more details.
Bonus balance can be used on most slots and casino games. However, some games may contribute partially or not at all toward wagering requirements. Live table games typically have a different contribution rate. Read the bonus terms or ask via live chat to find out the contribution rate for specific games.
As part of the koww VIP program, a set percentage of your net losses is returned to you as cashback each week. The rate is 0.5% at Bronze tier, 1.0% at Silver, and 1.5% at Gold. Cashback is generally added to your account at the start of the week.
Security and Responsible Gaming
koww uses SSL encryption technology to keep your personal information and financial data secure. All transactions are processed through encrypted channels. We do not sell your information to third parties. As a secure and reliable platform, koww is committed to ensuring fair play for all players.
Yes, koww strictly enforces its age limit. Only those aged 21 or older may create an account and play on the platform. A valid ID may be requested to verify age during account verification. Keeping minors away from gaming is our top priority.
koww takes responsible gaming very seriously. If you feel that gaming is having a negative impact on your daily life or financial situation, contact our 24/7 live chat right away. We can help you set deposit limits, take a cooling-off period, or apply for self-exclusion.
Self-exclusion is a feature that allows you to voluntarily block access to your own account for a set period of time. This can be temporary (a few days or weeks) or long-term. To apply, contact us via live chat or email [email protected]. Action will be taken promptly once your request is received.
All games at koww are provided by world-class suppliers such as Pragmatic Play, PG Soft, JILI, Spribe, and Evolution Gaming. The random number generators (RNG) in these games are tested by independent third parties. koww also conducts regular internal audits to ensure fair and transparent gaming for all players.
The koww support team is ready to assist you 7 days a week, 24 hours a day. Click the live chat button at the bottom right of any page on the site to speak directly in Bengali. To contact us by email, write to [email protected]. Most common issues are resolved within a few minutes.
Still have questions? Contact support
Our Bengali-speaking support team is by your side day and night. Get immediate help with any issue related to your account, payments, or games.
Live Chat: 24/7 direct support in Bengali
Email: [email protected]