21+ | Safe Gaming Commitment

koww Responsible Gaming — your safety is our priority

Gaming is for entertainment, not addiction. koww is always by your side to ensure a safe and enjoyable gaming experience.

What is responsible gaming and why does it matter?

Online gaming and betting is an entertainment activity — just like watching a cricket match or spending time with family. koww believes every player should set their own limits and play consciously and with enjoyment. Responsible gaming means staying within a set budget, being aware of time, and never viewing gaming as an alternative source of income.

Millions of people in Bangladesh play on various online platforms every day. koww wants this experience to always be positive and safe. That is why we have integrated multiple responsible gaming tools into our platform to keep you protected.

Remember: You must be at least 21 years old to play at koww. No account is activated until age is verified. For players aged 21 and above only.

Our Safety Tools

koww provides the following tools with every player's wellbeing in mind.

Deposit Limit

Set your own limit on how much you deposit per day, per week, or per month. Once a limit is set it takes effect immediately. Reducing a limit is instant, but increasing one takes a little time — this is for your own protection.

Time-Out

If you feel you need a short break, take a temporary pause of 24 hours up to 30 days. During this time your account will be automatically inactive and no betting or deposits will be possible.

Self-Exclusion

If you need a longer break, choose self-exclusion. Your account can be closed for 6 months up to permanently. During this time we will not send you any promotional messages.

Gaming History Review

View your complete betting history and all deposit and withdrawal transactions at any time. Analyse your own spending patterns and make decisions as needed. Transparency is our core commitment.

Reality Check

Receive automatic notifications at set intervals showing how long you have been playing and how much you have spent. This helps you stay aware rather than getting carried away by the emotion of the moment.

24/7 Support

If you ever feel gaming is getting out of control, our Bengali-speaking support team is always by your side. Contact us directly via live chat or email — completely confidentially.

Warning Signs of Problem Gaming

If any of the following signs appear in your behaviour, it is time to seek help. Ask yourself — honestly.

  • Are you coming back repeatedly to chase losses?
  • Are you spending more than your set budget?
  • Are you trying to stop gaming but cannot?
  • Are you hiding your gaming from family or friends?
  • Are you borrowing money or using savings to fund gaming?
  • Are you neglecting work, studies, or family?
  • Do you feel restless or irritable when not gaming?

What to Do Right Now — Steps to Take

If you notice any of the signs above, follow the steps below.

1

Stop and Assess Yourself

Close the game. Calmly think about how much money and how many hours you have spent in the past month. Check your transaction history.

2

Set Limits or Take a Break

Reduce your deposit limit from account settings or activate a time-out. This will take effect immediately.

3

Tell Someone You Trust

Talk to a family member or a trusted friend about your situation. Do not face it alone — keep someone by your side.

4

Contact koww Support

Reach us via our 24/7 live chat or by email at [email protected]. We will help you confidentially.

5

Choose Self-Exclusion

If needed, request self-exclusion for a long-term break. This is your most powerful protection tool.

Core Principles of Responsible Gaming

Before starting each session at koww, follow a few simple rules. These will keep your gaming experience enjoyable at all times.

  • Only play with money you can afford to lose without affecting your household finances.
  • Set a fixed budget and time limit before each session.
  • Never think of gaming as a source of income — it is entertainment.
  • Do not increase your bet amount out of anger or frustration after a loss.
  • Do not play while under the influence of alcohol or medication.
  • Take regular breaks — rest for at least 10 minutes every hour.
  • Stay active with family, friends, and hobbies outside of gaming.
  • Do not allow minors to use your account.

Age Verification and Minor Protection

The minimum age to open an account at koww is 21 years. We verify age at registration and request additional identification in cases of doubt.

To parents and guardians: Keep parental controls active on your device so that your child or underage dependent cannot access koww on your device. Logging out and keeping your password private is your responsibility.

If you suspect that a minor is using your account, notify our support team immediately.

How to Set Limits at koww?

From the account settings section you can easily set the following limits:

💳 Deposit Limit

Set your daily, weekly, or monthly deposit amount. The minimum deposit is ৳300. Reducing a limit is instant — increasing one requires a 72-hour wait.

⏰ Session Time Limit

Set a limit on how long you play each day. You will be automatically logged out when the set time is up and a warning message will appear.

📉 Loss Limit

If you lose more than a set amount, the session will automatically end. This takes effect immediately.

🔕 Time-Out and Exclusion

Activate a time-out from 24 hours up to 30 days, or self-exclusion from 6 months up to permanent, at any time.

If you have trouble changing these settings or want to request self-exclusion, write to us directly via live chat or at [email protected].

Need Help? We Are Here

Contact us through the following channels for anything related to responsible gaming.

Live Chat Support

Support is available in Bengali 24 hours a day, 7 days a week. Click the live chat button in the bottom corner of your screen — you will be connected within minutes.

Email Support

Email us at [email protected] for any responsible gaming requests or questions. We respond quickly and with full confidentiality.

Fully Confidential

Do not be afraid to share your concerns. koww handles every support request with complete confidentiality. Your information is safe.

Play Safe, Stay Happy

A world of entertainment awaits you at koww — from cricket betting and slots to live casino. Enjoy it responsibly.

Explore koww Casino Cricket Betting Play Slots View FAQ

Frequently Asked Questions About Responsible Gaming

Here are answers to questions we often receive from our players.

You must be at least 21 years old to open an account and play at koww. Age is verified at registration and a national ID card or passport may be requested in cases of doubt. Opening an account under the age of 21 is strictly prohibited.

Self-exclusion is a tool that lets you close your own account for an extended period. You can choose to exclude for 6 months, 1 year, or permanently. During this time you will not be able to log in, make any deposits or place bets, and no promotions will be sent to you. Request it via our live chat or email and we will activate it within 24 hours.

Yes, reducing a deposit limit takes effect immediately. However, increasing an existing limit has a 72-hour waiting period — this is intentional to prevent decisions made in the heat of the moment. The minimum deposit is ৳300.

Yes, your account, balance and all your information remain completely safe during a time-out or self-exclusion. Only login and betting activity is suspended. When the break ends you can return to your account as normal.

If you are concerned about a family member, please contact us. We will advise you on the right steps to take. Third-party requests on behalf of the account holder may involve some verification steps.

Contact us via koww's 24/7 live chat or by email at [email protected]. Our trained team will assist you in Bengali and provide appropriate guidance when needed. For answers to more general questions, visit our FAQ page.