koww Privacy Policy
Your personal information is very important to us. This policy describes with complete transparency how we collect, use, and protect information.
koww ("we", "us", or "platform") is committed to ensuring a safe, transparent, and responsible online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use koww's website and services, how we use it, with whom we share it, and how we keep your information secure.
By using koww's services, you are agreeing to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.
1. What Information We Collect
koww collects your information from various sources. The types of information collected are described in detail below:
1.1 Registration and Identity Information
When creating an account, we collect the following information:
- Full name and date of birth
- Email address
- Password (stored in encrypted form)
- National ID or passport number (for identity verification)
1.2 Financial Information
For processing transactions, we collect:
- bKash, Nagad, Rocket, or Upay mobile number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction date and amount
1.3 Technical Information
Information automatically collected when you use koww:
- IP address and device identifiers
- Browser type and version
- Operating system information
- Site usage time and page view history
- Cookie and session data
- Referral URL
1.4 Gaming Activity Information
To improve your gaming experience, we store:
- List of games played and betting history
- Win and loss records
- Bonus and promotion usage history
- VIP level and points information
2. Purpose of Using Information
koww uses your collected information only for the following legitimate purposes:
2.1 Service Delivery and Operations
- Account creation and management
- Deposit and withdrawal processing
- Providing gaming services
- Sending transaction confirmation messages
- Providing technical support
2.2 Security and Fraud Prevention
- Account identity verification (KYC process)
- Verification of authorized transactions
- Detection and prevention of suspicious activity
- Compliance with anti-money laundering (AML) regulations
2.3 Service Improvement
- Website and app performance analysis
- Development of new games and features
- Providing personalized gaming recommendations
- Improving customer support standards
2.4 Communication and Marketing
- Information about promotional offers and bonuses (with your consent)
- Important account updates
- Responsible gaming messages
3. Cookies and Tracking Technologies
koww uses cookies and similar technologies to improve your experience. Cookies are small text files stored on your device that help maintain the functionality of our site.
3.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the site. Without these, the site will not work properly.
- Functionality Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to analyze site usage patterns (anonymized).
- Security Cookies: For fraud prevention and account protection.
3.2 Cookie Controls
You can disable most cookies through your browser settings. Please note that disabling essential cookies may affect some functionality of the site.
4. Information Sharing and Disclosure
koww does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third-party service providers, such as payment processors (bKash, Nagad, Rocket, Upay), game developers, and technology infrastructure providers. These partners have access only to the information necessary to provide their specific services.
4.2 Legal Obligations
In the following circumstances, we may be required to provide information to authorities:
- In the case of a court order or government investigation
- At the request of a regulatory body related to financial institutions
- On suspicion of money laundering or fraud
- In investigations related to the protection of minors
4.3 Business Changes
In the event of a change in koww's ownership or structure (such as a merger or acquisition), your information may be transferred to the new party. In such cases, we will notify you in advance and this privacy policy will continue to apply.
5. Data Security Measures
koww uses industry-standard security technology to protect your information:
5.1 Technical Protection
- SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Regular Security Audits: Third-party security experts regularly review our systems.
5.2 Administrative Protection
- Staff access to personal information is restricted and need-based
- All staff are bound by confidentiality agreements
- Regular staff training and awareness programs
- Rapid response plan in the event of a data breach
5.3 In the Event of a Security Breach
If a security breach occurs and your information is at risk, we will notify you by email as quickly as possible and take the necessary steps.
6. Data Retention Period
koww retains your information for as long as it is necessary:
- Active Account Information: For the entire duration the account remains active
- Financial Transaction Records: A minimum of 5 years as required by legal obligations
- KYC Documents: Up to 5 years after account closure
- Gaming History: Up to 3 years after account closure
- Marketing Consent Information: Deleted after consent is withdrawn
After the specified retention period ends, we delete or anonymize your information in a secure manner.
7. Your Rights
In your relationship with koww, you enjoy the following rights:
7.1 Right of Access to Information
You may find out at any time what information we hold about you. Following a formal request, we will provide a complete data report within 30 business days.
7.2 Right to Correct Information
If there is any incorrect or outdated information in your profile, you may request that it be corrected. We will apply the change as quickly as possible.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. Please note that some information must be retained for a specified period due to legal obligations.
7.4 Opt Out of Marketing Communications
You may opt out of promotional emails and messages at any time. We will stop marketing communications within 7 business days of receiving this request.
7.5 Data Portability
You may receive your personal information in a common digital format (such as CSV or JSON), which you can transfer to another service.
8. Protection of Minors' Information
koww provides services only to persons aged 21 or older. We do not knowingly collect personal information from minors.
If we find that a minor has created an account, we will immediately close that account and securely delete all collected information.
If you believe a minor is using koww, please contact us at [email protected].
9. Third-Party Links & Services
koww's services include connections to third-party payment gateways (bKash, Nagad, Rocket, Upay) and game providers. These third parties have their own privacy policies for which koww is not responsible. We recommend that you also read the privacy policies of these providers.
10. Policy Changes
koww may update this privacy policy from time to time. If any significant changes are made, we will:
- Send a notice to the registered email address
- Clearly announce the change on the site
- Keep the previous policy available for a specific period
If you continue using koww after the changes, you will be considered to have given your consent to the new policy.
11. Contact & Complaints
For any questions, concerns, or complaints regarding this privacy policy, please contact us: